Returns

Every item is sold as-is, as described and photographed, and all sales are final. This page explains the one exception and exactly how it works.

When a return is possible

A return is possible only when an item is materially not as described: something about it differs from the listing in a way that matters, and that difference was not visible in the photographs or stated in the condition notes. Examples: a stated feature does not work, a significant part is missing that the listing said was included, the item is a different model from the one listed.

Not covered: change of mind, an item that does not fit your space, wear that was shown or described, or cosmetic marks consistent with the stated condition grade.

How to make a claim

1. Contact us within 7 days of the delivery date or the pickup date. Use the email or phone number in the footer and include your order number and photographs.
2. We reply within two business days. We may ask for more photographs.
3. If the claim is approved we email a decision and, for shipped items, a prepaid return label. The Store pays return shipping on approved claims. Local-pickup items are returned to the same address during pickup hours.
4. Once the item is back and checked, the refund goes to the original card in full. There is no restocking fee. Card refunds usually appear within 5 to 10 business days.

Items damaged in transit

Photograph the box and the item before you unpack further and contact us within 7 days of delivery. We handle the carrier claim; you do not need to. Approved transit-damage claims are refunded the same way as not-as-described claims.

Freight and large items

Freight deliveries should be inspected on arrival. Note any damage on the carrier's delivery receipt before signing, then contact us within 7 days.

Questions

If you are unsure whether something qualifies, ask before disputing the charge with your card issuer. We are quicker, and a chargeback pauses everything until it is resolved.